Integration Spotlight: Zendesk + Attentive

zendesk spotlight
Posted in
Product News
Published on
Jun 14, 2019
Written by
Lisa Khoury
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Attentive’s enhanced integration with Zendesk, a cloud-based help desk solution, improves customer experiences and drives more revenue.

Attentive is excited to announce our enhanced integration with leading cloud-based help desk solution, Zendesk, used by over 200,000 organizations worldwide. Through this integration, retail and e-commerce brands can rest assured knowing their customers are getting the support they need, whenever and wherever, by enabling their customer support teams to directly answer customers’ text message requests.

Attentive clients who quickly reply to customer questions through Zendesk see success, like:

  • 31% more spend from customers who receive replies vs. those who do not
  • Less opt-outs from customers who receive replies vs. those who do not

How it works

Choose between automatically forwarding all messages to your customer support team or having users confirm they would like assistance.

  1. Message forwarding: All text messages received from a customer are automatically forwarded to your customer support team queue in Zendesk so they can quickly assist the customer with their request.
  2. Support confirmation: Connect shoppers to a customer support representative when they need it the most. After a customer responds with a text message, they will be prompted to confirm they want to be connected with a customer support representative for assistance.

We are excited to continue helping our clients elevate customer experiences and drive more revenue by enabling customer service teams to directly and quickly resolve customer needs.

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