Announcing the Next Evolution of Concierge, Powered by Attentive AI™

Attentive Concierge™ powered by Attentive AI™
Posted in
Product News
Published on
Apr 20, 2023
Written by
Brian Long
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Attentive AI™ is taking two-way conversations to the next level, leveraging over 1.4 trillion data points to engage customers, answer product questions, and drive more revenue—all in real time.

Today, I’m excited to announce that we’re bringing the power of Attentive AI to our two-way conversational platform, Attentive Concierg​​e™, helping brands deliver personalized, 1:1 conversations at scale in a fraction of the time. 

Trained on over 1.4 trillion datapoints from 40+ billion messages across 70+ verticals, Attentive AI empowers marketers to deliver hyper-tailored experiences. Unlike chatbots or scripted responses, our unique learning engine understands your brand standards and the intent of each subscriber message. This means that now with Concierge, you can deliver even more relevant responses that lead to better customer experiences, higher satisfaction rates, and of course, more sales. Better yet, it means you can respond right away with the right information.

Instant responses, 24/7

With Concierge powered by Attentive AI, your subscribers’ messages are never left unread, so you can have immediate conversations during key moments in the buying experience at any time. Our unique learning engine instantly understands the intent of inbound messages and replies with the information subscribers need to convert (or escalate more complex queries to your team).  Plus, Concierge knows your brand voice as well as you do, so you can rest easy knowing every response feels authentic.

Hyper-personalize each interaction

Concierge powered by Attentive AI will not only drive conversions through timely conversations, but also increase your customers’ cart size by identifying up-sell and cross-sell opportunities. Taking into account first- and zero-party data—such as past purchases, browsing history, and the context of the conversation—Concierge can act as a personal shopper and serve up product recommendations tailored for each unique subscriber.

Expand your support options

In addition to personalizing the shopping experience, Concierge will now help you extend your support channels to SMS, improving your response times. Instant access to AI-driven support guarantees your customers receive the attention they need immediately while simultaneously freeing up your in-house team’s time to handle more complex scenarios.

Always be on brand

Through human-like responses, Concierge will act as an extension of your brand to provide helpful and accurate responses—analyzing details from past texts for the proper tone, language, and voice to make sure every message is consistent with your brand’s standards. You can further train the model through direct feedback, flagging messages you like or others you think could be improved.

Join the waitlist today

This news just marks the latest development in our broader investment in AI-driven tools for marketers, and complements our Magic Message and Automated Campaigns features we recently announced.

If you’re interested in learning more about Attentive AI and what it can do for you, sign up to join the waitlist.

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