Keep text message subscribers updated on their online orders to boost loyalty throughout the entire customer lifecycle.

Today we’re excited to announce the release of transactional journeys for Shopify—empowering brands to create, customize, and automatically send TCPA compliant transactional messages.

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Why it matters

One-click transactional journeys keep your customers informed and engaged when their orders are confirmed or shipped. Research shows that 89% of customers will leave a brand for the competition if they have one bad experience. For most Shopify merchants looking to stand out, finding a programmable solution to create memorable experiences is key.

Now with Attentive’s one-click transactional journeys, Shopify brands can improve their overall customer experience, drive more revenue, and reduce the volume of customer support tickets they receive.

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Improve the customer experience

Seamlessly layer transactional messages into your existing mobile marketing strategy for a unified brand experience with unique engagement opportunities. For subscribers opted in to both marketing and transactional messages from your brand, the Attentive platform enables you to personalize these messages with upsell opportunities—all through the same short code to drive brand recognition.

Sending transactional messages with Attentive creates a great experience for our customers, which is what’s most important to Local Eclectic. I didn’t expect to see additional orders come through from transactional updates, so that’s been a great added bonus.”

– Madeline Sheahan, Brand and Growth Marketing Manager, Local Eclectic

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Reduce customer support tickets

Proactively take care of your most loyal customers—those who have purchased from your brand. By keeping customers informed of their order status and tracking information with “Order Confirmed” and “Order Shipped” notifications, you can reduce support tickets and the time to resolve inquiries.

Consumers expect personalization, and studies indicate that consumers want to hear from brands they love. Engage with your subscribers at every stage of the customer lifecycle, and meet the demands of the modern customer with transactional journeys.

Ready to see how you can create the best customer experience with transactional SMS? Reach out to your Client Strategy Manager, or request a demo to get started.